Terms and Conditions

MBALA TERMS AND CONDITIONS

  1. Privacy Policy
    Mbala Private Camp will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process. Mbala Private Camp may send e-mail messages to our customers with news and special offers and users may, by return email, indicate whether they would prefer not to receive any such email in future.
  2. Booking & Payment
    Reservations will not be held by Mbala Private Camp without a deposit/full payment.
    Payments must be paid directly into Mbala Private Camp’s bank account. Proof of payment must be emailed back to Mbala Private Camp. 
    Please ensure that the proof of payment is legible and contains your name and Mbala invoice number.
    Mbala Private Camp reserves the right to cancel all bookings should full payment not be received 10 working days prior to arrival.
    All additional extras that are not included in the price are payable when you check out. PAYMENTS MUST BE DONE IN CASH OR EFT before your departure
  3. Liability
    We will require you to sign an indemnity form on your arrival. We accept no liability in the event of loss, damage or accidents leading to physical injury, disablement or death. As you are visiting a wild game area – guests are urged to exercise caution at all times. Guests are liable for any and all damages that they cause to the rooms and any property that belongs to Mbala Private Camp. They will be required to settle for all such damages before checking out.
  4. Payment and Pricing
    All local transactions will be processed in South African Rand (ZAR). 
  5. Cancellation POLICY
    Mbala Private Camp shall, at its sole discretion, treat each cancellation fairly on its merits, in determining whether or not a cancellation fee should be incurred. A cancellation 15 days and less prior to commencement of services will result in a cancellation fee of 100%. The rates quoted are subject to change without prior warning if there are any increases in bed levies, fuel, or VAT, third-party services or any other circumstances beyond our control.
  6. Contact Details
    Cell: 082 804 0901
    Email: info@mbala.co.za
    Web: www.mbala.co.za
    Instagram: @mbalalodge #mbala #mbalaprivatecamp