Terms and Conditions

MBALA TRADING TERMS

  1. Privacy Policy
    Mbala Private Camp will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process. Mbala Private Camp may send e-mail messages to our customers with news and special offers and users may, by return email, indicate whether they would prefer not to receive
    any such email in future.
  2. Booking & Payment
    Reservations will not be held by Mbala Private Camp without a confirmed payment.
    Please note that telephonic/provisional bookings are not accepted.
    Payments must be paid directly into Mbala Private Camp’s bank account. Proof of
    payment must be emailed back to Mbala Private Camp. Upon receipt of payment and a
    completed booking form we will confirm your booking by return email.
    Please ensure that the proof of payment is legible and contains your name and the Mbala
    invoice number.
    Mbala Private Camp reserves the right to cancel all bookings should full payment not
    be received 15 working days prior to arrival.
    All additional extras such as alcohol and beverages that are not included in the price
    are payable when you check out. All these additional payments MUST BE DONE IN
    CASH OR EFT before your departure
  3. Liability
    We will require you to sign an indemnity form on your arrival. We accept no liability in the
    event of loss, damage or accidents leading to physical injury, disablement or death. As
    you are visiting a wild game area – guests are urged to exercise caution at all times.
    Guests are liable for any and all damages that they cause to the rooms and any
    property that belongs to Mbala Private Camp. They will be required to settle for all
    such damages before checking out.
  4. Payment Options and Pricing
    All local transactions will be processed in South African Rand (ZAR).
    We do not accept Credit Cards or cheques – please pay all extras in cash or EFT on day of
    departure.
  5. Mbala Private Camp Contact Details
    Tel: 2783 629 1825
    Alt Cell: 082 804 0901
    Email: info@mbala.co.za
    Web: www.mbala.co.za
    Instagram #mbala #mbalalodge
  6. Cancellation POLICY
    Mbala Private Camp shall, at its sole discretion, treat each cancellation fairly on its merits, in
    determining whether or not a cancellation fee should be incurred.
    When a booking is cancelled more than 30 days before commencement of services, there will
    be a cancellation fee of 20% of the quoted price.
    A cancellation 15 days and less prior to commencement of services will result in a
    cancellation fee of 100%.
    The rates quoted are subject to change without prior warning if there are any increases in bed
    levies, fuel, sales tax or VAT, third-party services or any other circumstances beyond our control.